Technical writing.

Why ownership, rollback paths, and useful logs matter after the launch announcement.

Making tradeoffs explicit without pretending to predict every future requirement.

Designing the purchase path for a phone, a weak connection, and limited patience.

Connecting performance work to the pages where customers make decisions.

What to build, what to defer, and which consequences a team can maintain.

A case study from my customer portal authentication work, including the debugging journey and token-management decisions.

The companion implementation tutorial for developers connecting Shopify customer authentication to an application.

My article on keeping human judgment and responsibility at the center of AI-assisted work.